- WHAT PAYMENT METHODS DO YOU ACCEPT?
- IS IT SAFE TO USE MY CREDIT CARD ONLINE WITH MARTINE ROSE?
- WHEN WILL I RECEIVE MY ORDER?
- AM I ABLE TO TRACK MY ORDER?
- CAN I EXCHANGE MY ORDER?
- HOW DO I RETURN AN ITEM?
- DO I HAVE TO PAY DUTY AND IMPORT CHARGES?
- HOW DO I CONTACT CUSTOMER CARE?
We accept American Express, Visa, Mastercard.
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.
Once your purchase is completed, an e-mail confirmation will be sent. This email acts like an invoice and will include your order number. Standard processing time takes up to 2-4 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information.
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Please allow up to two hours for the tracking number to become active.
We do not offer the exchange service.
You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.
Notify us within the 14-day period by email at customercare@martine-rose.com using the form stated in Section 9 of Terms & Conditions of Sale.
Returns that do not meet our policy will not be accepted.
Please check the Help page on the shipping charges section.
Please email us at customercare@martine-rose.com